At Care Natura, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
Returns
You may return eligible products within 30 days of purchase for a refund.
Return Conditions
- Products must be unused, unopened, and in their original condition.
- Please include your order number with the return.
- Customers are responsible for taking reasonable care of the item(s) before returning them.
- Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or does not match the product description.
- We recommend sending all returns via a tracked or recorded delivery service, as Care Natura cannot be held responsible for items lost during transit.
Return Address
Care Natura
2nd Floor College House
17 King Edwards Road
Ruislip, London
United Kingdom, HA4 7AE
For return instructions, please contact us before sending your parcel:
Email: support@carenatura.co.uk
Refunds
Once we receive and inspect the returned item(s), we will process your refund if the return meets our policy requirements.
Refund Terms
- Refunds will be issued using the same payment method used for the original purchase.
- Delivery and shipping charges are non-refundable, except where the product is faulty or incorrectly supplied.
- Any discounts or promotional offers applied to the original order will be proportionally deducted from the refund amount where applicable.
- Refunds are typically processed as soon as possible after the returned goods are received and approved.
Please allow additional time for your payment provider or bank to reflect the refunded amount in your account.
Damaged, Faulty, or Incorrect Items
If you receive an item that is damaged, faulty, defective, or incorrect, please contact us immediately at support@carenatura.co.uk with:
- Your order number
- A description of the issue
- Clear photographs of the product (if applicable)
We will review the issue and arrange an appropriate resolution, which may include a replacement, exchange, or full refund.
Cancellation Policy
Before Dispatch
If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been dispatched, you will be eligible for a full refund.
After Dispatch
If your order has already been dispatched, you may return the unopened products in accordance with our Returns Policy. Once the returned items are received and inspected, a refund will be processed for the eligible products. Original shipping charges are non-refundable.
Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us:
Care Natura
2nd Floor College House
17 King Edwards Road
Ruislip, London
United Kingdom, HA4 7AE
Email: support@carenatura.co.uk
We are committed to providing a smooth and fair returns process for all our customers.
Please quote your order number. You must take reasonable care of the item(s). Delivery costs of returning any item will be payable by you unless the items are faulty or do not comply with any description we have made.
In event of returning the product, please call the Customer Service Team on (+44 020 4576 3744) (Monday to Friday between 9 am and 6 pm GMT) or email info@carenatura.co.uk for instructions on returning the parcel. We recommend all returns be sent via recorded delivery. Refunds will be processed only once the goods are in our possession or else, we are not liable for any refund.
As soon as we receive the returned unopened item(s), we will refund the relevant purchase price for that item. We will usually refund any money received from you for the Products using the same method originally used by you to pay for the Products. The amount we will refund to you will be the product value, minus any discounts offered, which have been divided proportionately across the total value of your original order. The non-discounted prices are displayed on our website. Delivery charges are non-refundable. We will usually process the refund due to you as soon as possible and, in any event; within 30 days from the day, we received your cancellation request. In the event that we send you Products in exchange, or as a replacement, for Products, for whatever reason, then we recognize that you will incur an additional delivery charge to have such exchange or replacement Products sent to you. Although we are not obliged to do so, as a gesture of goodwill we will meet your costs of standard delivery and so will pay on your behalf the additional Delivery charge made to you by Royal Mail or any other delivery company. Offers on our website may differ from our other promotions.
Cancellation Policy
In the event of cancellation of the order please contact our customer service number as soon as possible to stop the order from being dispatched to get the full refund. If the order has been dispatched, then we will have to wait till we receive the order back from you to initiate the refund process. Once we have got the order back, a refund will be initiated for all the unopened boxes without postage and packaging in the next 14-21 business days in your account. If you have canceled the order before it has been dispatched, then you are entitled to a full refund in 14-21 business days from the time the order has been canceled.