Care Natura
Website: https://carenatura.co.uk
Last Updated: 25 June 2026
1. Introduction
At Care Natura, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase products, contact us, or otherwise interact with our services.
We process personal data in accordance with applicable data protection laws, including:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
By using our website, you agree to the practices described in this Privacy Policy.
2. Data Controller
Care Natura is the Data Controller responsible for your personal data.
Contact Details
Care Natura
2nd Floor College House
17 King Edwards Road
Ruislip, London
United Kingdom, HA4 7AE
Email: support@carenatura.co.uk
Website: https://carenatura.co.uk
3. Information We Collect
3.1 Information You Provide
We may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Telephone number
- Billing and shipping addresses
- Order details
- Payment-related information (processed securely by payment providers)
- Customer support enquiries
- Messages submitted through contact forms
- Product reviews and feedback
3.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Pages viewed
- Date and time of visits
- Referral source information
3.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Enhance user experience
- Support marketing and advertising activities
You may control or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.
4. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Deliver purchased products
- Provide customer support
- Respond to enquiries
- Manage customer accounts
- Improve website functionality and performance
- Prevent fraud and maintain security
- Send order confirmations and service-related communications
- Comply with legal and regulatory obligations
- Conduct internal business analysis and reporting
5. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection against fraud and security risks
6. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties where necessary, including:
- Payment service providers
- Shipping and delivery partners
- Website hosting providers
- IT and technical support providers
- Professional advisers
- Regulatory or governmental authorities where required by law
All third-party service providers are required to maintain appropriate security measures and process personal data only for authorized purposes.
7. International Data Transfers
Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including:
- UK adequacy regulations
- Standard Contractual Clauses (SCCs)
- Secure contractual agreements with service providers
These measures help ensure that your personal information remains protected.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders and provide services
- Meet legal, tax, and accounting obligations
- Resolve disputes
- Enforce our agreements
- Maintain business records
When personal data is no longer required, it will be securely deleted or anonymised.
9. Data Security
We take appropriate technical and organisational measures to protect your information, including:
- SSL encryption
- Secure hosting environments
- Restricted access controls
- Security monitoring systems
- Data protection policies and procedures
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
10. Your Data Protection Rights
Under UK GDPR, you may have the following rights:
- Right to access your personal data
- Right to correct inaccurate information
- Right to request deletion of personal data
- Right to restrict processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent where consent is relied upon
To exercise any of these rights, please contact us at:
Email: support@carenatura.co.uk
We may request verification of identity before processing certain requests.
11. Marketing Communications
Where permitted by law, we may send promotional emails and marketing communications regarding products, offers, and updates.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link included in marketing emails
- Contacting us directly at support@carenatura.co.uk
Opting out of marketing communications will not affect essential service-related communications.
12. Third-Party Links
Our website may contain links to external websites that are not operated by Care Natura.
We are not responsible for the privacy practices, content, or security of third-party websites and encourage you to review their privacy policies before providing personal information.
13. Children’s Privacy
Our website and products are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take appropriate steps to delete it.
14. Complaints
If you have concerns about how your personal information is handled, we encourage you to contact us first so that we may address your concerns.
You also have the right to lodge a complaint with the UK’s supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
Any updates will be published on this page with a revised “Last Updated” date.
Your continued use of our website following any changes indicates acceptance of the updated Privacy Policy.
16. Contact Information
For questions regarding this Privacy Policy or our data protection practices, please contact:
Care Natura
2nd Floor College House
17 King Edwards Road
Ruislip, London
United Kingdom, HA4 7AE
Email: support@carenatura.co.uk
Website: https://carenatura.co.uk
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described here in.